Data Protection Your Rights Philippines No Third-Party Sharing

juan 365 app Privacy Policy for Filipino Players

This Privacy Policy explains how juan 365 app collects, uses, stores, and protects the personal information of registered members in the Philippines. By using our platform, you agree to the practices described here. Please read this page carefully before creating your account.

Last updated: June 2025  |  Applies to all registered members in the Philippines

Encrypted Data Storage Mobile-First Security GCash & Bank Transfer Identity Verification Philippine Data Privacy Act No Unauthorised Sharing Secure Account Access Player Support Encrypted Data Storage Mobile-First Security GCash & Bank Transfer Identity Verification Philippine Data Privacy Act No Unauthorised Sharing Secure Account Access Player Support

How We Handle Your Personal Information

1. Information We Collect

When you register an account on juan 365 app, we collect personal information that is necessary to verify your identity and provide you with a safe, personalised gaming experience. This includes your full name, date of birth, contact number, email address, and preferred payment method details such as your GCash number or local bank account information. We also collect technical data generated during your use of the platform, including your device type, browser information, IP address, and session activity logs. This technical data helps us detect unusual access patterns, prevent fraud, and ensure that your account remains secure at all times. All information collected is limited to what is genuinely needed to operate the platform and comply with applicable Philippine regulations. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our platform's compliance requirements. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies. Your gaming activity data is used internally to personalise your experience, including tailoring promotional offers that may be relevant to your preferences on the Promotion page. We may also use aggregated, anonymised data for internal analytics to improve platform performance and the overall experience for Filipino players. We do not use your personal information for unsolicited marketing communications without your consent, and you may opt out of non-essential communications at any time by contacting our support team. Your data is never sold to third parties for commercial purposes.

3. Sharing of Personal Data

juan 365 app does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. In limited circumstances, we may share your data with trusted service providers who assist us in operating the platform, such as payment processors handling GCash and local bank transfer transactions, identity verification partners, and fraud prevention services. These third-party providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also disclose personal information where required by Philippine law, court order, or regulatory authority, including cooperation with the relevant gaming regulatory bodies. Any such disclosure is made only to the extent strictly necessary and in accordance with applicable data protection obligations. We review our third-party relationships regularly to ensure that your data remains protected throughout the supply chain.

4. Data Storage and Security

All personal data collected by juan 365 app is stored on secure servers using industry-standard encryption protocols to protect against unauthorised access, disclosure, or loss. Access to personal data within our organisation is strictly limited to personnel who require it to perform their specific role, and all such access is logged and monitored. We implement technical and organisational security measures that are regularly reviewed and updated to address emerging threats and vulnerabilities. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential. In the event of a data breach that poses a risk to your rights, we will notify affected members and the relevant Philippine authorities in accordance with our legal obligations. Your data is retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.

5. Your Rights as a Data Subject

As a registered member and data subject under applicable Philippine law, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask for the deletion of your data where it is no longer required for the purposes for which it was collected. You also have the right to object to certain types of data processing and to request that we restrict how your data is used in specific circumstances. To exercise any of these rights, you may contact our support team using the details provided on this page, and we will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure that your data is not disclosed to an unauthorised party. If you believe that your data rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

6. Cookies and Tracking Technologies

juan 365 app uses cookies and similar tracking technologies to maintain your session, remember your preferences, and improve the overall performance of the platform on your mobile device or browser. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as account login and payment processing. We may also use analytics cookies to understand how members navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for Filipino users. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform functionality. We do not use cookies to track your activity across unrelated third-party websites. Our use of tracking technologies is reviewed periodically to ensure it remains proportionate and in line with applicable privacy standards.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When material changes are made, we will notify registered members through the platform's standard communication channels and update the effective date shown at the top of this page. Your continued use of juan 365 app following notification of any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. If you have any questions about this Privacy Policy or how your data is used, please contact our support team using the details provided below. The most current version of this policy always supersedes any previous version.

Common Questions About Your Data

Quick answers to what Filipino players most often ask about how their personal information is managed on the platform.

Yes. Payment information such as your GCash number or local bank account details is handled using encrypted transmission protocols and is stored only for as long as is necessary to process your transactions. We do not store full payment credentials beyond what is required for transaction processing and fraud prevention. Our payment processing partners are bound by strict data security standards and are not permitted to use your payment information for any purpose other than completing your requested transactions. If you have concerns about your payment data, you can contact our support team at any time for clarification. For more information on how to manage your account, visit the login page.

Yes. As a registered member, you have the right to request access to the personal data we hold about you at any time. To make a data access request, contact our support team using the details provided on this page, and we will verify your identity before processing the request to protect your privacy. We aim to respond to all data access requests within a reasonable timeframe in accordance with applicable Philippine data protection law. The information provided will cover the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared. There is no fee for making a standard data access request.

When you close your account, we will retain your personal data only for as long as is required by applicable Philippine law or our regulatory obligations, such as anti-money laundering record-keeping requirements. After the mandatory retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked back to you. You will be notified of the applicable retention period when you submit your account closure request. During the retention period, your data will not be used for any active marketing or platform purposes. If you have questions about data retention timelines, our support team can provide further details specific to your account.

No. juan 365 app does not share your personal data with other gaming platforms or unrelated third parties for commercial purposes. Data sharing is limited strictly to the service providers who assist us in operating the platform, such as payment processors and identity verification partners, and only to the extent necessary for those specific purposes. All such partners are contractually required to maintain the confidentiality and security of your data. We do not participate in data-sharing arrangements with advertising networks or data brokers. If you have concerns about a specific data-sharing scenario, please contact our support team for clarification. You can also review our full Terms and Conditions for additional context on how your account data is governed.

Questions About Your Privacy or Account?

If you have any questions about this Privacy Policy or how your personal data is handled, our support team is here to help. You can also visit the FAQ page for quick answers, or head to the register page to create your free account and start exploring the platform today.

Create a Free Account Visit the FAQ